Lú Privacy Policy 

Version 1.0
Effective date: November 9, 2025
Last updated: December 16, 2025

1. Who We Are

“Lú” (“we”, “our”, or “us”) refers to Lu Music Technology Limited, a company registered in Northern Ireland, United Kingdom (Company No. NI692374).
Registered office: Belfast, Northern Ireland, United Kingdom
Contact email: info@lumusictech.com
Jurisdiction: United Kingdom (Northern Ireland)

This Privacy Policy explains how we collect, use, and protect your personal information when you visit [lumusictech.com] ("Website") or use our software and related services ("Services").

Definitions and Interpretation:

In these terms, policies, and agreements: “Lu Music Technology Limited” or the “Company” means Lu Music Technology Limited, a company incorporated in Northern Ireland, United Kingdom (Company No. NI692374). “Lú”, “we”, “our”, or “us” refers to Lu Music Technology Limited and is used throughout as a brand name or shorthand reference only.

“Website” means https://lumusictech.com and any associated domains operated by the Company.

“Software” means any software, plugins, applications, installers, updates, or related digital products provided by the Company.

“Services” means the Software, Website, and any related services, support, or features provided by the Company.

“You” or “your” means the individual or legal entity accessing, installing, purchasing, or using the Software or Services.

Headings are for convenience only and do not affect interpretation.

2. Information We Collect

A. Information You Provide

• Name, email, region (for accounts or support)

• Billing info (via Moonbase (our third-party payment processor, which handles all payment data securely and is the only party that processes your payment information))

• Support tickets or survey responses

• Marketing opt-ins via Klaviyo (double opt-in)

B. Information Collected Automatically

• Device, browser, OS details

• IP address (approximate region only)

• Cookies and analytics data

• Plugin usage logs (activation, performance)

• Website interactions (scrolls, clicks, heat maps)

C. Third-Party Sources

We use:

• Moonbase – payment processing

• AWS / Cloudflare – hosting & security

• Klaviyo – marketing & analytics

• Google Analytics (GA4) – usage metrics

• Microsoft Clarity – heat maps

• Hotjar (optional) – UX analytics

We never store payment card details.

3. How We Use Your Data

• Provide and improve our Services

• Manage licences and user accounts

• Process transactions

• Send updates or notices

• Respond to support queries

• Conduct analytics

• Send marketing only with explicit consent

4. Legal Bases for Processing

• Consent: analytics, cookies, marketing

• Contract: providing purchased software

• Legitimate interest: security, product improvement

• Legal obligation: compliance with laws

5. Data Sharing

We share data only with trusted processors under DPA agreements:
Moonbase | AWS | Cloudflare | Klaviyo | Clarity | Google | Hotjar (optional).

Each uses SCCs or the Data Privacy Framework (DPF).
We do not sell personal data.

6. International Transfers

We comply with UK GDPR, EU GDPR, and applicable frameworks for secure data transfers:

• Standard Contractual Clauses (SCCs)

• UK Extension to the EU–US Data Privacy Framework

• Other approved mechanisms under PIPEDA and Australia’s Privacy Act

7. Data Retention

We retain personal data only as long as necessary for legal, contractual, or operational reasons, after which it is deleted or anonymised.

8. Your Rights

You may request to:

• Access, correct, or delete your personal data

• Withdraw consent

• Object to processing

• Request portability
  Contact info@lumusictech.com to exercise these rights.

8A. Your California Privacy Rights (CCPA/CPRA)

California residents may:

• Request access, correction, or deletion of personal data

• Opt out of the sale or sharing of personal information

• Not be discriminated against for exercising these rights

To exercise, emailinfo@lumusictech.comor visit the "Your Privacy Choices" link in our footer.

9. Children’s Privacy

Our products are not directed to anyone under 16.
If we learn a child has provided personal information, we will delete it immediately.

10. Security

Data is protected using encryption in transit and at rest, secure hosting, access controls, and continuous monitoring.

11. Updates

We may update this policy periodically.
The most recent version will always be available on this page.

12. Contact

Lu Music Technology Limited
Belfast, Northern Ireland, UK
Email: info@lumusictech.com

13. Global Scope

This Privacy Policy applies worldwide.
We comply with the UK GDPR, EU GDPR, CCPA/CPRA (U.S.), PIPEDA (Canada), and Australia’s Privacy Act.

Moonbase Data Processing Addendum

Moonbase acts as our payment processor and processes personal data strictly under our instructions in accordance with GDPR Article 28. Moonbase provides:

• Standard Contractual Clauses (SCCs) for international transfers

• UK Addendum to SCCs for UK GDPR compliance

• SOC 2 Type II audited infrastructure

• ISO 27001-certified security controls

• PCI-DSS Level 1 compliance for card-handling systems

• Encryption of all payment data in transit and at rest

Moonbase does not store full card numbers and does not use customer data for its own purposes.

Security & Compliance (Moonbase-Specific)

Moonbase maintains:

• Network firewalls and intrusion detection

• Tokenisation for all payment details

• Annual third-party penetration testing

• Zero-trust access controls

• Continuous monitoring of all infrastructure

We rely on these protections as part of our overall security posture.

GDPR Article 28 Processor List (Updated)

We use the following processors under legally binding Data Processing Agreements:

• Moonbase– payment processing

• AWS– hosting

• Cloudflare– security & CDN

• Klaviyo– marketing

• Google Analytics (GA4)– analytics

• Microsoft Clarity– analytics

• Hotjar(optional) – UX analytics

Each processor implements GDPR-compliant safeguards and SCCs where required.

Payments & Refunds

Payments are processed securely through Moonbase, which acts as our authorised payment processor. By completing a purchase, you authorise Moonbase to process the transaction on our behalf. Moonbase may perform fraud checks, authentication, and transaction security assessments.

Refunds are governed by:

• UK Consumer Contracts Regulations (2013)

• EU Consumer Rights Directive (where applicable)

• Mandatory consumer-protection laws in your jurisdiction

Digital goods: By downloading or activating the Software, you agree that your 14-day withdrawal right is waived.

Refunds may still be granted at our discretion for duplicate purchases, accidental transactions, or verified technical issues preventing use of the Software.

U.S. State Privacy Compliance (Payment Processor Disclosure)

Residents of U.S. states with enhanced privacy laws (including California, Colorado, Connecticut, Virginia, and Utah) have the right to know which third parties process their data.

Moonbase receives only the information necessary to process payments. Moonbase does not sell, share, or use personal information for cross-context behavioural advertising.

You may request:

• Access to your payment-related data

• Deletion of information where legally permitted

• Explanation of what data Moonbase processes

To exercise these rights, contact info@lumusictech.com

Lú Cookie Policy 

Version 1.0
Effective date: November 9, 2025
Last updated: December 16, 2025

1. What Are Cookies

Cookies are small text files stored on your device to improve your experience, remember preferences, and analyse usage.

Definitions and Interpretation:

In these terms, policies, and agreements: “Lu Music Technology Limited” or the “Company” means Lu Music Technology Limited, a company incorporated in Northern Ireland, United Kingdom (Company No. NI692374). “Lú”, “we”, “our”, or “us” refers to Lu Music Technology Limited and is used throughout as a brand name or shorthand reference only.

“Website” means https://lumusictech.com and any associated domains operated by the Company.

“Software” means any software, plugins, applications, installers, updates, or related digital products provided by the Company.

“Services” means the Software, Website, and any related services, support, or features provided by the Company.

“You” or “your” means the individual or legal entity accessing, installing, purchasing, or using the Software or Services.

Headings are for convenience only and do not affect interpretation.

2. Types of Cookies We Use

For California users: certain analytics and marketing cookies may qualify as a "sale" or "sharing" of personal data under the CCPA/CPRA. You can opt out anytime via the "Your Privacy Choices" link in our footer.

3. Third-Party Cookies

We use cookies from:

• Google Analytics (GA4)

• Microsoft Clarity

• Hotjar (optional)

• Klaviyo

• Moonbase

• Cloudflare

All comply with GDPR and CCPA standards.

4. Managing Cookies

On first visit, you can:

• Accept all cookies

• Reject non-essential cookies

• Adjust preferences

You can also manage cookies via your browser:

• Chrome: https://support.google.com/chrome/answer/95647

• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data

• Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

5. Cookie Duration

• Session cookies: deleted when you close your browser.

• Persistent cookies: up to 2 years unless you delete or withdraw consent.

6. Global Privacy Compliance

Lú complies with UK GDPR, EU GDPR, CCPA/CPRA, PIPEDA, and Australia’s Privacy Act.
Your cookie preferences apply globally.

7. Contact

Lu Music Technology Limited
Email:info@lumusictech.com

Lú Terms of Service

Version 1.0
Effective date: November 9, 2025
Last updated: December 16, 2025

1. About Us

“Lú” (“we”, “our”, or “us”) refers to Lu Music Technology Limited, a company registered in Northern Ireland, United Kingdom (Company No. NI692374). By using [lumusictech.com] ("Website") and Lú software ("Software" or "Services"), you agree to these Terms of Service.

Definitions and Interpretation:

In these terms, policies, and agreements: “Lu Music Technology Limited” or the “Company” means Lu Music Technology Limited, a company incorporated in Northern Ireland, United Kingdom (Company No. NI692374). “Lú”, “we”, “our”, or “us” refers to Lu Music Technology Limited and is used throughout as a brand name or shorthand reference only.

“Website” means https://lumusictech.com and any associated domains operated by the Company.

“Software” means any software, plugins, applications, installers, updates, or related digital products provided by the Company.

“Services” means the Software, Website, and any related services, support, or features provided by the Company.

“You” or “your” means the individual or legal entity accessing, installing, purchasing, or using the Software or Services. 

Headings are for convenience only and do not affect interpretation.

2. Eligibility

You must be 16+ to use our Services. By using them, you confirm you meet this requirement.

3. Accounts

You agree to provide accurate information, maintain confidentiality, and accept responsibility for your account activity. We may suspend accounts for misuse or unlawful activity.

4. Software Licence

Lú grants a non-exclusive, non-transferable, revocable licence for personal or professional use. You may not reverse-engineer, distribute, or sublicense the Software. All intellectual property remains with Lu Music Technology Limited.

5. Payments & Refunds

Payments are processed via Moonbase. Under the UK Consumer Contracts Regulations (2013) and EU Consumer Rights Directive, you may cancel within 14 days unless the Software has been downloaded or activated, in which case you waive this right. Refunds may be granted at our discretion for duplicates or technical issues.

6. Updates & Support

We may provide updates to enhance performance or fix bugs. For support: info@lumusictech.com

7. Privacy & Cookies

Your data is governed by our Privacy Policy and Cookie Policy.

8. Intellectual Property

All content and designs are owned by Lu Music Technology Limited and protected under copyright and trademark law.

9. Liability Limitation

We are not liable for indirect or consequential damages. Total liability is limited to the purchase price of the Software.

10. Termination

We may terminate access for breach of Terms. Termination does not affect accrued rights.

11. Governing Law

These Terms are governed by the laws of Northern Ireland, United Kingdom.

11A. International Users

Lú operates globally and complies with applicable consumer-protection and privacy laws in the regions where it offers Services. While UK law governs these Terms, users outside the UK may be protected by mandatory laws in their jurisdiction.

12. Changes

We may revise these Terms occasionally. Material changes will be communicated via the Website or email.

13. Contact

Lu Music Technology Limited
Belfast, Northern Ireland, UK
Email:info@lumusictech.com

Your Privacy Choices (U.S. Residents)

Version 1.0
Effective date: November 9, 2025
Last updated: December 16, 2025

Definitions and Interpretation:

In these terms, policies, and agreements: “Lu Music Technology Limited” or the “Company” means Lu Music Technology Limited, a company incorporated in Northern Ireland, United Kingdom (Company No. NI692374). “Lú”, “we”, “our”, or “us” refers to Lu Music Technology Limited and is used throughout as a brand name or shorthand reference only.

“Website” means https://lumusictech.com and any associated domains operated by the Company.

“Software” means any software, plugins, applications, installers, updates, or related digital products provided by the Company.

“Services” means the Software, Website, and any related services, support, or features provided by the Company.

“You” or “your” means the individual or legal entity accessing, installing, purchasing, or using the Software or Services.

Headings are for convenience only and do not affect interpretation.

Lú respects your privacy and does not sell personal information.

Under the California Consumer Privacy Act (CCPA/CPRA), you may opt out of the sale or sharing of your data for advertising or analytics.

You can:

• Manage your cookie and analytics preferences using our Cookie Settings tool; or

• Contact us at info@lumusictech.com with "CCPA Request" in the subject line.

We honour privacy requests globally, including those under the CCPA/CPRA, UK GDPR, EU GDPR, PIPEDA, and Australia’s Privacy Act.

Lú End-User Licence Agreement (EULA)

Version: 1.0
Effective date: [21/01/2026]
Last updated: [06/01/2026]

This End-User Licence Agreement (“Agreement”) is between Lu Music Technology Limited (“Lú”, “we”, “our”, “us”) and the individual or entity (“you”, “your”) that installs, accesses, or uses the Lú software product (“Software”). By installing, copying, or using the Software, you agree to the terms of this Agreement. If you do not agree, do not install or use the Software.

1. Definitions and Interpretation:

In these terms, policies, and agreements: “Lu Music Technology Limited” or the “Company” means Lu Music Technology Limited, a company incorporated in Northern Ireland, United Kingdom (Company No. NI692374). “Lú”, “we”, “our”, or “us” refers to Lu Music Technology Limited and is used throughout as a brand name or shorthand reference only.

“Website” means https://lumusictech.com and any associated domains operated by the Company.

“Software” means any software, plugins, applications, installers, updates, or related digital products provided by the Company.

“Services” means the Software, Website, and any related services, support, or features provided by the Company.

“You” or “your” means the individual or legal entity accessing, installing, purchasing, or using the Software or Services.

Headings are for convenience only and do not affect interpretation.

2. Licence Grant

Lú grants you a non-exclusive, non-transferable, revocable licence to:

• install and use one copy of the Software on one computer system at a time; additional activation limits may apply and are enforced through technical measures.

• make a single backup copy for archival purposes;

• use the Software for personal or commercial music production, performance, or sound design purposes, consistent with these terms.

This licence does not transfer ownership of the Software or any of its components.

3. Ownership

The Software is licensed, not sold.
All rights, title, and interest, including all copyrights, trademarks, trade secrets, and other intellectual property rights, remain the exclusive property of Lu Music Technology Limited.

You acquire only the right to use the Software as expressly set out in this Agreement.

4. Restrictions

You may not:

• Copy, reproduce, distribute, rent, lease, or lend the Software;

• Reverse engineer, decompile, or disassemble the Software (except where permitted by law);

• Modify or create derivative works of the Software;

• Circumvent or attempt to bypass any copy protection or activation system;

• Use the Software in a manner that violates any law, regulation, or the rights of others;

• Share, sell, or transfer your licence, serial number, or activation key to another party.

• Make the Software available to third parties via a hosted service, timesharing, service bureau, or rental basis.

5. Activation and Authorisation

The Software may require online activation or periodic licence verification.

You agree to allow the Software to connect securely to Lú’s systems and/or its authorised third-party service providers, including payment, licensing, and authentication infrastructure, for the purposes of licence verification, activation, account validation, and fraud prevention. 

5.1. Cloud Services Dependency

Certain features of the Software rely on cloud infrastructure, including services provided by third parties such as Amazon Web Services and code repositories.

Lú is not liable for outages, delays, or service interruptions caused by such third-party infrastructure.

5.2. Host Environment Disclaimer

The Software may operate as a plugin or extension within third-party digital audio workstations (“Host Software”).

Lú does not warrant compatibility with any specific Host Software version and is not responsible for crashes, data loss, or performance issues caused by or arising from third-party software, hardware, or system configurations.

Lú may deactivate or refuse activation of a licence if:

• it has been shared or used on multiple systems beyond the permitted limit; or

• it is found to have been obtained unlawfully or in violation of this Agreement.

6. Updates, Upgrades and Automated Features

6.1. Updates and Upgrades

Lú may provide updates, upgrades, or patches to improve the Software.
These are licensed to you under this same Agreement unless a new licence is provided.

Lú is not obliged to provide future updates, upgrades, or new versions.

6.2. Automated, Algorithmic, and AI-Assisted Features

The software may now or in the future include automated, algorithmic, machine-learning, or artificial intelligence–assisted features (“Automated Features”) designed to analyse, modify, generate, or enhance audio content.

Such features, where provided, are intended to support creative workflows and do not replace professional judgement, artistic decision-making, or technical expertise.

Outputs generated using Automated Features may vary depending on input material and context, and no specific result or outcome is guaranteed.

You remain solely responsible for reviewing, approving, and using any output produced by the Software.

7. Third-Party Software

The Software may include third-party components licensed under separate terms.
Any open-source or third-party libraries are provided under their respective licences, which will be made available on the Website or upon request.

8. Support

Technical support is available via info@lumusictech.com (during business hours, UK time).
Lú may modify or discontinue support at any time.

9. Term and Termination

This Agreement remains in effect until terminated.

It will terminate automatically if you breach any term.
Upon termination, you must uninstall and destroy all copies of the Software and associated materials.

9.1. Survival

Upon termination of this Agreement, Sections 2 (Licence Grant), 3 (Ownership), 4 (Restrictions), 10 (Limited Warranty), 11 (Disclaimer of Warranties), 12 (Limitation of Liability and Indemnification), 13 (User Content and Audio Responsibility), 14 (Governing Law), 15 (Assignment), 16 (International Users), 17 (Data and Privacy), 18 (Export Compliance), and any provisions which by their nature are intended to survive termination, shall survive.

9.2. Force Majeure 

Lú shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, labour disputes, internet outages, power failures, governmental actions, or third-party service disruptions.

10. Limited Warranty

Except as expressly stated in this Section, the Software is provided “as is”.
Lú warrants that the Software will perform substantially as described in its documentation for 90 days following purchase.

Your exclusive remedy is replacement of the Software or refund of the purchase price.

11. Disclaimer of Warranties

Except as stated above, Lú disclaims all warranties; express, implied, or statutory, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Lú makes no guarantee that the Software will meet your requirements or operate uninterrupted or error-free.

11.1. No Professional Advice 

The Software is provided for creative and technical purposes only.

It does not constitute professional, medical, psychological, therapeutic, or engineering advice.

You acknowledge that any reliance on outputs or results produced by the Software is at your own discretion and risk.

11.2. No Guarantee of Results 

Lú does not guarantee any specific creative, commercial, or performance outcome from use of the Software, including but not limited to sound quality, loudness, or listener response.

12. Limitation of Liability and Indemnification

12.1. Limitation of Liability

To the maximum extent permitted by law:

• Lú will not be liable for indirect, incidental, consequential, or punitive damages;

• Lú’s total liability shall not exceed the amount paid by you for the Software.

Some jurisdictions do not allow exclusion of certain warranties or limitations, so these may not apply to you.

12.2. Indemnification

You agree to indemnify, defend, and hold harmless Lu Music Technology Limited, its directors, officers, employees, and partners from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or relating to

• your use or misuse of the Software;

• your violation of this Agreement;

• your infringement of any third-party rights, including intellectual property rights;

• any User Content you create or distribute using the Software.

13. User Content and Audio Responsibility

• You retain all rights, title, and interest in any audio, music, recordings, or other content you create, process, or modify using the Software (“User Content”).

• Lú does not claim ownership over User Content and does not monitor, review, or assume responsibility for such content.

• You are solely responsible for ensuring that your use of the Software and any resulting User Content complies with applicable copyright, intellectual property, and licensing laws.

• Lú shall not be liable for any claims arising from the creation, distribution, or use of User Content.

14. Governing Law

This Agreement is governed by the laws of Northern Ireland, United Kingdom, without regard to conflict of law principles.
Disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

15. Assignment 

You may not assign or transfer this Agreement without prior written consent from Lú.

Lú may assign this Agreement as part of a merger, acquisition, corporate restructuring, or sale of assets.

16. International Users

Lú operates globally and complies with applicable consumer and privacy laws in the regions where it provides services.
Users outside the UK may have additional mandatory rights under their local laws.

17. Data and Privacy

The Software may collect limited data for activation, updates, and product improvement, processed in accordance with our Privacy Policy.

18. Export Compliance

You agree not to export or re-export the Software in violation of applicable export control laws or regulations.

19. Severability and Waiver 

If any provision of this Agreement is held to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Failure by Lú to enforce any right shall not constitute a waiver of that right.

20. Entire Agreement

This Agreement constitutes the entire understanding between you and Lú regarding the Software and supersedes all prior agreements or communications.

21. Contact

Lu Music Technology Limited
Belfast, Northern Ireland, United Kingdom
Email: info@lumusictech.com
Website: https://lumusictech.com